privacy policy

Introduction

The Wild Mind Project (TWMP) is a Community Interest Company (registered in England 12108737 limited by guarantee). Our mission is to systemically nurture the wellbeing of young people suffering from or at risk of mental and emotional distress.

What personal data do we collect?

We are committed to protecting your privacy. Any personal data provided by you to TWMP through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the  General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from us, to keep you informed of our activities, or to meet the legitimate interests of the Community Interest Company. Third party partners, consultants and websites which are linked to ours, are not covered by this policy. If you have any queries concerning your personal information or any questions on our use of the information, please email our Data ControllerRequests to join one of our services – Registering with us to request access to one of services can be done electronically, on paper or in person. Our request process involves providing us with your name, address, telephone numbers and email address. We may also request information on your availability, the reason you would like to use our services, and other details which we deem relevant to processing your request.

  • Volunteer Placements – volunteers may apply for placements by form, letter, or email. They may also be interviewed.  We may ask about your background, qualifications, experience, and professional memberships.  We also ask for your name, address, telephone numbers, email address, and address and telephone details for referees or people we may need to contact in an emergency.
  • Employment – In order to apply for job opportunities advertised on our website and elsewhere, and to become an employee of TWMP, you will be required to provide your contact details and other personal information contained in our application form (such as employment history and qualifications), as well as contact details of referees. This information is only processed for the purpose of considering your job application, making any offer of employment, and administering your contract of employment.
  • Donors – The information you give us when donating may include your name, postal address, email address, phone number, amount donated and messages.
  • Website – We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.
  • Requests for further information – may include your name, postal address, email address, phone number and other messages to us.

what do we use the information for?

We use information held about you in the following ways:

  • To provide clients with the services requested from us.
  • To enable us to offer appropriate opportunities and support to our volunteers.
  • To notify you about changes to programmes/events and other changes to our services.
  • To administer our service, including the handling of donations, and for financial control, data analysis, research, statistical and survey purposes.
  • To keep in touch with those who consent to this.
  • To fulfil our administrative, legal and contractual obligations as an employer.

what information do we share?

We will not share any information about you with other organisations or people, except in the following situations:

  • Consent – TWMP may share your information with professional carers or others whom you have requested or agreed we should contact.
  • Serious harm – TWMP may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
  • Compliance with law – TWMP may share your information where we are required to by law or by the regulations and other rules to which we are subject.

How do we keep your information safe?

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in our locked premises.  All electronic records are stored in password protected documents using secure internet ‘cloud’ technology.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Client notes and other documentation are destroyed 3 years after the end of any of our services undertaken.  Personal contact details are destroyed/deleted after 10 years of no contact or updates.

Your rights

You can contact us at any time to check what personal data we hold for you or to make changes to it:

  • ask to see a copy of the personal data we hold for you
  • ask us to change or update any or all of the details (for example change of address)
  • you may withdraw your consent for us to hold and process your data at any time, unless we are required to keep for legal reasons. However, if you do this while actively using our services, your attendance would have to end. 

If you have any questions or concerns about the personal information we may have about you, please contact the Data Controller by email.

Depending on the information requested, for security purposes we may require additional identification from you before acting on the request.

cookies

Internet cookies are small text files that are placed on your web browser or computer by web servers when you first visit a site that wants to store information. We use cookies which perform various tasks. Some of them are purely to ensure the proper functioning of our site. Other cookies are used by us to track the interaction of visitors with our site so that we can measure the success of our website. Cookies tell us the device used to view our site for example, but do not identify the user. You can delete cookies from your device if you choose to.

Smile, breathe, and go slowly

Thich Nhat Hanh