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Privacy Policy

The Wild Mind Project is now part of Impact Initiatives, Charity Commission No. 276669. Our vision is that all young people have an open pathway to mental wellbeing.

What personal data do we collect?

We are committed to protecting your privacy. Any personal data provided by you to The Wild Mind Project (TWMP) through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 2018 for the purposes for which you have given consent, to provide the services you have requested from us, to keep you informed of our activities, or to meet the legitimate interests of the Community Interest Company. Third party partners, consultants and websites which are linked to ours, are not covered by this policy. If you have any queries concerning your personal information or any questions on our use of the information, please email our Data Controller at

  • Requests to join one of our services – Registering with us to request access to one of services can be done electronically or on paper. Our request process involves providing us with the participant’s name, address, date of birth, telephone number, email, parent/guardian details (if under 16), emergency contact details and any diagnosed mental health condition, disability or long-term medical condition or allergy. .
  • Volunteer Placements – volunteers may apply for placements by form, letter, or email. They may also be interviewed.  We may ask about your lived experience, background, qualifications, experience, and professional memberships.  We also ask for your name, address, telephone numbers, email address, and details for referees and people we may need to contact in an emergency.
  • Employment –In order to apply for job opportunities advertised on our website and elsewhere, and to become an employee of TWMP, you will be required to provide your contact details and other personal information contained in our application form (such as employment history, lived experience and qualifications), as well as contact details of referees. This information is only processed for the purpose of considering your job application, making any offer of employment, and administering your contract of employment.
  • Donors – The information you give us when donating may include your name, email address, and the amount donated.
  • Website – We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.
  • Requests for further information –may include your name, postal address, email address, phone number and other messages to us.

No photographs or film footage of clients will be taken without your consent.

What do we use the information for?

We use information held about you in the following way:

  • To provide participants with the services requested from us
  • To enable us to offer appropriate opportunities and support to our volunteers
  • To notify you about changes to programmes/events and other changes to our services
  • To administer our service, including the handling of donations, and for financial control, data analysis, research, statistical and survey purposes
  • To keep in touch with those who consent to this
  • To fulfil our administrative, legal and contractual obligations as an employer

What information do we share?

We will not share any information about you with other organisations or people, except in the following situations:

  • Consent – TWMP may share your information with professional carers or others whom you have requested or agreed we should contact.
  • Serious harm – TWMP may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
  • Compliance with law – TWMP may share your information where we are required to by law or by the regulations and other rules to which we are subject.

How do we keep your information safe?

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in our locked premises.  All electronic records are stored in password-protected documents using secure internet ‘cloud’ technology.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Participant’s notes and other documentation are destroyed 3 years after the end of any of our services undertaken.  Personal contact details are destroyed/deleted after 10 years of no contact or updates.

Your rights

You can contact us at any time to check what personal data we hold for you or to make changes to it:

  • ask to see a copy of the personal data we hold for you
  • ask us to change or update any or all of the details (for example change of address)
  • you may withdraw your consent for us to hold and process your data at any time, unless we are required to keep it for legal reasons. However, if you do this while actively using our services, your attendance would have to end.

If you have any questions or concerns about the personal information we may have about you, please contact the Data Controller by email at

Depending on the information requested, for security purposes, we may require additional identification from you before acting on the request.


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